Terms of Service
Last Updated: Jul 5, 2025
These Terms of Service (the “Terms”), along with the Privacy Policy (the “Privacy Policy”), govern the use of and access to the services offered by Oche Operations Pty Ltd (ABN: 43 692 471 800) . (“oche AI,” “us,” “we,” or “our”), our website (the “Site”), applications (the “Apps,”), as well as all content (the “Content”) and software (the “Software”) associated with our services (collectively referred to as the “Services”).
By agreeing to these Terms, you are also agreeing to the Privacy Policy. These Terms and the Privacy Policy (together, the “Agreement”) constitute a legally binding agreement between you and oche AI.
1. Acceptance
By using and/or accessing the Services, you become a “Subscriber.” As such, you (“you” or “Subscriber”) are agreeing on behalf of yourself or those you represent to comply with and to be legally bound by these Terms and the Privacy Policy in their entirety, including to be responsible for any charges arising from your use of the Services.
If you are accepting these Terms on behalf of your employer or another entity, you represent and warrant that:
you have full legal authority to bind your employer or such entity to the Agreement;
you have read and understand the Agreement;
you agree and consent to the Agreement on behalf of the party that you represent.
By creating an account for using our Services, you represent that you are at least eighteen (18) years of age, or that you are a valid legal entity, and that the registration information you have provided is accurate and complete.
Some sections of these Terms or the Privacy Policy may not apply to your specific use of the Services. Thus, if you do not agree with any part of the Agreement applicable to you, you may not use our Services. For the avoidance of doubt, the Agreement governs your access to and use of the Services through any means or channels.
2. Modification
oche AI may update these Terms from time to time without notice. Unless otherwise stated, each update of the Terms comes into force as of the moment the amended Terms are published on the Site. If you continue to use the Services after these changes take effect, then you agree and consent to the revised Terms. The current version of the Terms is available on the Site. You understand and agree that it is your obligation to review these Terms from time to time in order to stay informed on current rules and obligations. Notification on any material changes to the Terms will be provided to Subscribers through an email message sent to the email address you provide to us at sign up. We may also notify you of material changes through additional means, such as banners or pop-up messages posted on the Site and/or on your Account.
3. Privacy Policy
oche AI is committed to your privacy. During your registration, we may collect some personal information, such as your name, email address, phone number and payment information. We only collect such information as is strictly necessary for the proper delivery of the Services.
You can find detailed information related to data collection in the Privacy Policy. Please review each Privacy Policy in its entirety to get a clear understanding of how we handle your information, your rights, our rights, as well as our commitment to data protection.
4. Subscriptions
Our Services are available to you upon registering an account (the “Account”) on the Site or the Apps. A full list of subscription plans and pricing is available on the Site or communicated to you in writing by your oche AI account manager (where applicable). oche AI reserves the right to amend subscription fees or institute new fees at any time upon reasonable advance notice. Any changes to the pricing will not affect the Subscriber’s current subscription period and will become effective upon subscription renewal. Subscription purchases and refunds are handled via a third-party payment company. To find out more about these third parties and how they process your data, please refer to our Privacy Policy.
When supported by your payment method, plans renew automatically by default at the completion of the billing term, until cancelled. The subscription fee will be charged automatically to the payment method you last selected. If you would like to discontinue automatic renewal, visit Account, select Manage Subscription, and then follow the "Cancel Subscription" prompts; or you can email support@ocheai.co from your registered email address.
Each paid subscription grants you one (1) license to use our Service.
You understand that it is your responsibility to keep your Account information confidential and secure. You are solely responsible for all activity on your Account. If you ever discover or suspect that someone has accessed your Account without your authorization, or that any of your passwords have been compromised, inform us immediately so that we can take appropriate action.
5. Refund Policy
You may cancel your subscription at any time for any reason. The cancellation is processed immediately. No refunds are issued for any period of time remaining in the billing period.
If for any reason a refund is extended by our team, refunds are generally processed within seven (7) days, and are made to the original form of payment used for purchase.
6. Acceptable Use Policy
Our Services may be accessed from all around the world. Whenever you use the Services, you must comply with these Terms and applicable laws, regulations, and policies.
oche AI aims to provide exceptional service to all of our Subscribers. We require that you do not misuse our Content or Services. A misuse refers to any use, access, or interference with the Content or Services contrary to the Terms or applicable laws and regulations.
In order to protect the Services from being misused or used to harm someone, oche AI reserves the right to take appropriate measures when our Services are being used contrary to these Terms and applicable laws. You agree that oche AI may restrict access to any part of the Services, terminate your Account, or take any other legal measure provided by law, without providing a refund for Services already paid, if we believe at our absolute discretion that you have misused the Services.
Each individual call made through the Service is limited to a maximum duration of 3 minutes. Calls that reach this limit leverage AI to advise the caller that the call duration has been reached and will be disconnected.
In using our Services, you agree not to use the Services for anything other than the intended and lawful purposes.
7. License
Subject to your compliance with these Terms, oche AI grants to you a worldwide, non-exclusive, non-sublicensable, fully revocable, and limited license to use the Services. Modifying, distributing to unauthorized parties, reverse engineering, or otherwise using the Services in any way not expressly authorized by oche AI in these Terms is strictly prohibited.
Usage of any material that is subject to oche AI’s intellectual property rights is prohibited unless you have been provided with explicit written consent by oche AI. Nothing contained within or related to the Services or in these Terms shall be construed as granting, by implication or otherwise, any license or right to any of oche AI’s intellectual property rights.
8. Third-Party Websites
oche AI may provide you with content belonging to or operated by third parties or links leading to third-party websites. oche AI is not responsible for the availability of the content provided by third parties as they are not under the control or supervision of oche AI, and they may have different terms of use and policies. Your access through our Services to any website, service, or content provided by third parties does not indicate any relationship between oche AI and such third parties.
9. Partner Services
oche AI may from time to time provide access to or promotional offers for partner services, applications, or websites (“Partner Services”) as an added benefit to the Services. The Partner Services are not integrated or incorporated with the Services, and your interactions with any Partner Services are governed by their own applicable terms. Unless otherwise provided in these Partner Services’ Privacy Policies, oche AI will not share your personal information with any provider of Partner Services.
oche AI does not guarantee and is not responsible or liable for the behaviour, features, or content of Partner Services or any transaction you may enter into with any provider of Partner Services, nor does oche AI warrant the compatibility or continuing compatibility of the Services with Partner Services. Your use of Partner Services is entirely at your own risk and discretion. Accordingly, any issues arising out of or in connection with your use of Partner Services shall be resolved directly between you and the provider of the Partner Services.
10. Disclaimers and Changes to Services
We will strive to prevent interruptions to the Site or the Services. However, these are provided on an “as-is” and “as-available” basis, and we do not warrant, either expressly or by implication, the accuracy of any materials or information provided through the Site or the Services, or their suitability for any particular purpose. To the fullest extent permitted under the applicable laws, we expressly disclaim all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose, or non-infringement. We do not make any warranty that the Services will meet your requirements, or that they will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. You acknowledge that you access the Site and/or the Services at your sole risk and discretion.
oche AI reserve the right to modify the Services, including by adding and removing features, as part of our ongoing commitment to update and improve the Services for all users. To the extent practicable, we will notify users in advance of any material changes to the Services.
oche AI reserves the right to investigate matters we consider to be violations of these Terms. We may, but are not obligated to, at our sole discretion and without notice, remove, block, filter, or restrict by any means any materials or information that we consider to be actual or potential violations of the restrictions set forth in these Terms, and any other activities that may subject oche AI or our customers to liability. These rights include the right to terminate your Account or take any other legal measure provided by law. oche AI disclaims any and all liability for any failure on our part to prevent such materials or information from being transmitted over the Services and/or into your computing device.
11. Limitations of Liability
To the maximum extent permitted by applicable law, oche AI shall not be liable and shall not have responsibility of any kind to any Subscriber or other individual for any loss or damage incurred in the event of:
any failure or interruption of the Services;
any act or omission of any third party involved in making the Services or the data contained therein available to you;
any other cause relating to your access or use, or inability to access or use, any portion of the Site or its Content;
your failure to comply with the Agreement;
the cost of procurement of substitute goods or services; or
unauthorized access to or alteration of your transmissions or data, whether or not the circumstances giving rise to such cause may have been within the control of Oche AI or of any third-party vendor providing software, services, or support for the Site or Services.
In no event will oche AI, its partners, affiliates, subsidiaries, members, officers, or employees be liable for any direct, special, indirect, consequential, or incidental damages, or for any other loss or damages of any kind, even if they have been advised of the possibility thereof. The foregoing shall not apply to the extent prohibited by applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless oche AI, its officers, directors, employees, members, partners, agents, and suppliers, and their respective affiliates, officers, directors, employees, members, shareholders, partners, and agents, from any and all claims and expenses, including attorneys’ fees, arising out of your use of the Services, including but not limited to your violation of the Agreement. We may, at our sole discretion, assume the exclusive defence and control of any matter subject to indemnification by you. The assumption of such defence or control by us, however, shall not excuse any of your indemnity obligations.
13. Chargebacks
We reserve the right to immediately suspend access to the Services, without prior notice, in the event we receive notice of a Chargeback (as defined below). Contacting your bank or credit / debit card provider and rejecting, canceling or contesting the charge of any fees payable in connection with your use of the Services (a “Chargeback”) will be considered a breach of your payment obligations under these Terms. We also reserve the right (although we are not obliged) to dispute any Chargeback received in connection with your Account. We may choose to delete your Account and take reasonable steps to restrict your future access to our Services if we believe at our sole discretion that you have maliciously requested a Chargeback.
14. Choice of Law
This Agreement shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, excluding its rules governing conflicts of law.
15. Dispute Resolution
By accepting these Terms and/or using the Services, you irrevocably agree that all disputes arising out of or relating to this Agreement or the use of the Services shall be finally settled by the applicable Courts located in Sydney, New South Wales, Australia.
16. Assignment
In the event that oche AI is acquired by, or merged with, a third-party entity, oche AI may, without your prior notice, assign the Agreement and its rights and obligations hereunder to a new corporate entity, who shall be bound by these same rights and obligations. The rights and obligations of the parties under the Agreement shall be binding upon and inure to the benefit of the successors and permitted assigns of the parties. Any assignment not in accordance with the Agreement shall be null and void.
17. Final Provisions
If any provision in the Agreement is held invalid or unenforceable, that provision shall be construed in a manner consistent with applicable law to reflect the original intent of the provision, and the remaining provisions of the Agreement shall remain in full force and effect. Any failure to exercise or enforce any right or the provision of the Agreement shall not constitute a waiver of such right or provision or be deemed to be a waiver of any subsequent breach or default.